The Workbench Miami: Class Booking & Membership Platform

The challenge

The Workbench Miami is a small group fitness studio in downtown Greenville. They run HIIT, strength, and yoga classes — 20+ per week, capped at 15-20 people each. Three coaches, a loyal community, and a growing waitlist problem.

They were paying over $200/month for booking software, and it wasn't working for them:

• Members couldn't easily see what was open — the schedule was clunky and hard to browse
• Waitlists were manual — when someone cancelled, the front desk had to text the next person
• No-shows were costing money — no consequence for late cancellations
• No personalization — every member got the same generic experience
• They didn't own their data — everything lived in someone else's system

They wanted something built around how they actually run the studio — small, personal, community-driven.

What we built

A schedule that members actually use

A clean, visual weekly schedule showing every class, instructor, time, and how many spots are left. Members book with one tap. If a class is full, they join the waitlist — and when a spot opens, they're automatically promoted and notified. No phone calls, no texts, no manual tracking.

Memberships that run themselves

Two plans — an 8-Class Pack ($120/month) and Unlimited ($179/month) — both with a 7-day free trial. Members sign up online, billing renews automatically, and if a payment fails they get a friendly email instead of an awkward conversation. Drop-in classes at $25 for visitors.

Smart features that feel personal

The platform learns what each member likes. After a few classes, it starts recommending sessions based on their schedule and preferences. Members get a weekly recap email summarizing their training — "You trained 4 times this week: 2 HIIT, 1 Strength, 1 Yoga." It's the kind of attention that keeps people coming back.

A website that does double duty

The same site that markets the studio to new visitors also serves existing members. Public pages show the schedule, pricing, coaches, and studio info. Logged-in members see their dashboard, upcoming bookings, and membership status. One site, no app download required.

The owner manages everything from one place

Class types, schedules, member accounts, bookings, payments — it's all in one admin panel. No juggling between tools. Set up the weekly schedule template once, and sessions generate automatically.

The results

• Subscription software eliminated — $200+/month replaced with a platform they own
• Waitlist runs itself — spots fill instantly when someone cancels, zero manual work
• No-shows reduced — 2-hour late cancellation policy enforced automatically
• Members feel known — personalized recommendations and weekly recaps
• Billing on autopilot — sign-ups, renewals, failed payments, and cancellations all handled
• One website for everything — marketing, scheduling, booking, and membership management

Visit the site: workbenchmia.com

Is this right for your business?

If you run a studio, gym, salon, or any class-based business and you're spending $100-300/month on software that doesn't quite fit — there's a better way. A platform built around your actual workflow pays for itself, gives you complete ownership, and can include features that off-the-shelf tools simply don't offer.

Tell us about your business and we'll figure out what would make the biggest difference.